Politique d’expédition

I JUST PLACED AN ORDER. WHEN WILL IT SHIP?

Please allow 3–7 business days for your order to be processed and prepared for shipment.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

HOW LONG DOES SHIPPING TAKE?

Estimated shipping time:

2–5 business days after your order has been shipped.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances beyond our control, including severe weather, holidays, carrier delays, customs procedures, or other unforeseen events.

While most orders arrive within the estimated timeframe, Mobile Essentials cannot guarantee an exact delivery date.

CAN I CANCEL MY ORDER?

You may request to cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped.

To request a cancellation, please contact us as soon as possible at:

support@mobilesessentials.com

Please use “CANCEL” as the subject line and include your order number.

Once an order has been processed or shipped, cancellation may no longer be possible.

I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?

If you entered an incorrect or incomplete shipping address, please contact us immediately at:

support@mobilesessentials.com

If your order has not yet been processed, we will do our best to update the address.

Please note that we cannot guarantee that an address can be changed once an order has been processed or shipped.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

Although we take care to package orders securely, products may occasionally be damaged during transportation.

If your item arrives damaged, please contact us as soon as possible at:

support@mobilesessentials.com

Please include:

Your order number
A clear photo of the damaged product
A photo of the packaging, if applicable

After reviewing your request, we will determine the appropriate solution. If your refund is approved, you may receive a full refund without being required to return the damaged product, in accordance with our Refund Policy.

I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?

If you received an item that is different from what you ordered, please contact us at support@mobilesessentials.com with your order number and a clear photo of the item you received.

We will review the issue and provide an appropriate solution. If approved, you may receive a full refund without having to return the product.