Privacy Policy

Last updated: September 3, 2026

Mobile Essentials operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). Mobile Essentials is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card numbers, debit card numbers, bank account information, payment card information, transaction details, payment method, payment confirmation, and other payment details.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when you contact our customer service team or otherwise communicate with us.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.

• From our service providers, including when we engage them to provide certain technologies and when they collect or process personal information on our behalf.

• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process payments, process and fulfill orders, remember your preferences and products of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges where applicable, allow you to post reviews, and provide you with a personalized shopping experience, such as recommending products based on your purchases. This may include using your personal information to customize and improve the Services to make them more relevant to you.

• Marketing and advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you online advertisements for products or services on the Services or on other websites. These advertisements may be based on products you have previously purchased or added to your cart, as well as other activities on the Services.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate, or take action regarding fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our Services. If you choose to create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other account credentials with anyone.

• Communicating with you. We use your personal information to provide customer service, respond to your requests, provide effective services, and maintain our business relationship with you.

• Legal purposes. We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, litigation, or other legal proceedings, to enforce our terms or policies, or to investigate potential violations of them.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• With Shopify, service providers, and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping.

• With business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy policies. Depending on where you live, you may have the right to request that we do not share your information for the purpose of showing you targeted advertising or marketing content based on your online activity across different merchants and websites. You may exercise your applicable rights through our Data Sharing Opt-Out page.

• When you direct us, request that we do so, or otherwise consent to the disclosure of certain information to third parties, such as when information is required to ship products to you or through your use of social media widgets or login integrations.

• With our affiliates or generally within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including subpoenas, search warrants, or similar requests, to enforce applicable terms of service or policies, or to protect or defend the Services, our rights, and the rights of our users or third parties.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the country in which you reside, in order to provide and improve the Services.

In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, other merchants, and Shopify.

To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights available to you, please refer to the Shopify Consumer Privacy Policy.

Depending on your location, you may also be able to exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we recommend that you review their privacy, security, and other terms and policies.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information provided on those websites.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation regarding its use by us or by a third party.

The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, unless otherwise stated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.

If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell,” as those terms are defined under applicable law, personal information concerning individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while being transmitted.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.

• Right of access / right to know. You may have the right to request access to the personal information we hold about you.

• Right to deletion. You may have the right to request that we delete personal information we hold about you.

• Right to correction. You may have the right to request correction of inaccurate personal information we maintain about you.

• Right to data portability. You may have the right to receive a copy of your personal information and request that it be transferred to a third party, subject to certain circumstances and exceptions.

• Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You may exercise applicable rights through our Data Sharing Opt-Out page.

If you access our website with the Global Privacy Control (GPC) preference signal enabled, depending on your location, we may automatically treat this as an opt-out request for the device and browser you use to access the website. If we are able to associate the device sending the signal with a Shopify account, we may also apply the opt-out request to that account.

Except for Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

• Managing communication preferences. We may send you promotional emails. You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional communications, such as messages regarding your account or orders you have placed.

Rights for Individuals in the United Kingdom and European Economic Area

If you reside in the United Kingdom or the European Economic Area, subject to the exceptions and limitations provided by local law, you may also have the following rights:

• Right to object to or restrict processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

• Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You may exercise these rights through the applicable options available on the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising any of your privacy rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you have authorized the agent to act on your behalf, and we may ask you to verify your identity directly with us.

We will respond to your request within the time period required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact information provided below.

Depending on your location, you may have the right to appeal our decision by contacting us or to lodge a complaint with the data protection authority responsible for your region.

For individuals in the European Economic Area, you can find a list of relevant data protection authorities through the European Data Protection Board.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, an equivalent mechanism issued by the competent UK authority, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any notice required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:

Email: support@mobilesessentials.com

For purposes of applicable data protection laws, Mobile Essentials is the controller of your personal information.